Please see a few frequently asked questions and answers regarding your villa stay and holiday in general.
Does the price include all bills?
Yes, the price is inclusive of all bills. There are no extras fees to pay.
Can I pay in a different currency?
Yes, you can pay in your own local currency. Your card provider will calculate the exchange rate for you when making the payment.
Will the pool be heated for my stay?
From November to mid May pool heating at all villas will be switched on. For the other months pool heating is not considered necessary due to the ambient temperature.
Are pool towels provided?
Pool towels are provided at some of the villas, please check with us if you would like to confirm.
Can we have a travel cot and high chair in the villa?
Yes, please request when booking. Some of the villas provide them and some there is a small additional charge. Please request and contact us in advance so that they will be in the villa ready for your arrival. For the travel cot please bring your own cot linen.
Can we have a stairgate in the villa?
Yes, please request when booking. Some of the villas provide them and some there is a small additional charge. Please request and contact us in advance so that they will be in the villa ready for your arrival.
Is there an iron and ironing board?
Yes, all properties have an iron and ironing board.
Is there a hairdryer?
Yes, all properties have hairdryers.
Does the property have air-con?
Aircon is available at some of the properties, sometimes coin operated.
What will the weather be like?
Lanzarote is an all-year round sun destination. It is hard to predict exact temperatures and forecasts as it is a small island in the middle of the Atlantic Ocean. The summers tend to be glorious and not as hot as the Mediterranean summer and the warm winters make Lanzarote the perfect destination for those seeking to escape the cold British winter. For monitoring the weather try the El Tiempo and AMET websites as well as their smartphone apps.
What’s the exchange rate and where should I exchange?
The rate you’ll get tends to be around two cents lower than whatever the international market rate is. The market rate isn’t variant on location, so you’ll get more or less the same whether you exchange in the UK before your visit or when you arrive on the island. Please click here to see our full article for more details.
Who do you recommend for car hire?
Our recommendations are; Auto Reisen, Plus Car, Cabrera Medina, Lanzarote Information and Omnicars. These companies all offer an all-in price.
Who do you recommend for airport transfers?
For airport transfers we recommend First Minute. You can pre-book online.
What allowance of duty free can I take back to the UK?
The Canary Islands are VAT free which means cigarettes and alcohol are very cheap. But it does mean there are limits on what you can take back to the UK. Click here for the exact allowances.
Why do I have to give my passport details?
This is a legal requirement, we are obliged to notify the Guardia Civil of your arrival – just like when a hotel in Spain asks for you to present your passport when checking-in. We have an online check-in process to facilitate this, just like when you check-in online for a flight. Our online process prior to your arrival makes for a quicker entry into the villa.
Can we drink the tap water?
The tap water is drinkable but is high in mineral as it’s desalinated water. Many locals drink it but it is recommended for a holiday that you purchase bottled water as your body may not adjust to the difference in mineral levels. However, the local beer is fine to drink!